Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
20-50 Business days |
| Canada, Europe |
20-50 Business days |
| Australia, New Zealand |
20-50 Business days |
| Central & South America |
20-50 Business days |
| Asia |
15-30 Business days |
| Africa |
20-50 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of modeisland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
This is my first set of baking tools. I was very happy after receiving it. I am very satisfied with the product.Thank
Customer –
Perfect baking set, I like it very much
Customer –
The most practical baking tool for making cookies. The baking tray is large and the quality is very good. Recommend
Customer –
Complete tool. I like this little tart baking pan very much.
Customer –
The packaging is very good. The product quality is very satisfied, I will recommend my friends to buy, thank you!
Customer –
Fast delivery and perfect. A satisfactory shopping
Customer –
The received product is the same as the picture. good quality. Next I can make cookies with my kids.
Customer –
If you like baking, I think you must buy this set. There are several different molds in a set, which is great!
Customer –
very perfect
Customer –
I can’t say enough about this bakeware set! By far the sexiest looking set I’ve owned and they cook superb! VERY EASY to clean/maintain!! I need more of these in my life!! Definitely wash well before first use!
Customer –
Product arrived ahead of time and was placed properly . I was extremely pleased with my purchase and the products are amazing. I immediately used the products and was super happy. Thank you
Customer –
My children like to eat cookies, so I often make cookies. These tools and bakeware are easy to use and easy to clean.
F***r –
The whip is a little small. Delivery in 2 weeks. Thank you
Customer –
This is the best baking set I have ever bought
Customer –
Very satisfied
Customer –
I really like this baking set. Good quality and not sticky. Easy to clean
Customer –
everything came in great condition. didn’t have. a weird smell or anything. packaging was intact. Love it!