Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
20-50 Business days |
| Canada, Europe |
20-50 Business days |
| Australia, New Zealand |
20-50 Business days |
| Central & South America |
20-50 Business days |
| Asia |
15-30 Business days |
| Africa |
20-50 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of modeisland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r –
Thank you. Sociable, quickly answered. At my request sent a left and a right-hand Castle. Quality is good.
A***r –
Came quickly by transport company. Quality is good. Material and locks are normal. The length is normal, the width would be wider and it would be high.
C***a –
Delivery is very fast, the packing is normal, everything is whole, the description is accurate, the quality is excellent, you can safely take, the cat also liked it!)
T***r –
I liked it, it corresponds to the description, it is sewn qualitatively, the packing is good. To buy I recommend, it came quickly.
O***y –
It took a long time, 70 days. There are no complaints about quality, everything is fine. Great like I wanted 🙂
J***V –
Заказывал 2 мешка. Продавец отправил двумя посылками.Все соответствует описанию,нитки не торчат,замки работают. Есть возможность сжать мешок где-то в 2 раза от первоначального состояния.Доволен
A***p –
A good sleeping bag, as will behave in nature let’s see in the summer. It was really long.
F***a –
The quality is very pleased. I ordered three colors-orange, blue, green. Dimensions 220 cm x 75 cm 1,8 kg. It came two right and one left. I didn’t say anything about it. Pleasantly struck the delivery time from the moment of payment to receipt (courier home) it was 5 days)
V***n –
The bag is soundly sewn, well packed. I drove very quickly with delivery to the doors. Waiting for field tests.
I***n –
заказал 9 марта. забрал с почты 2 апреля. доставка очень быстрая до Актобе обл, учитывая пандемию. мешки хорошие прошиты нормально и нитки не торчат. заказал левый и правый, и состегнул их вместе. продавец все положил как надо, написал ему об этом в заказе. рулеткой замерил размеры вполне не плохо, учитывая что они указаны с растяжкой материала. я с весом 90 и ростом 173 поместился комфортно. рекомендую к заказу. потому что в магазинах я таких не видел. либо откровенный дешман не аккуратный, либо слишком дорого. внутри спальника синтетика но мягкая приятная на ощупь. снаружи гладкое покрытие влагоотталкивающее. заказал 1.6 килограмм. в мешке занимают мало места. однозначно рекомендую
M***i –
Everything is fine, it’s smooth, the lock does not stick.
R***r –
Thin sleeping bags, but with a liner the very time will go.
A***V –
Chic quality, not smelly and quite spacious. Recommend
L***m –
Goods priishov dugé svidko for 2 weeks, Chol majet 2 meters tall comfortable myself in the new, and I’m not sure if you like it the the the having come without a poshkogen, yakystvenika pleased, seriously sleeping with a bottle of Velcro on the phone, Super, I recommend It’s minus, ale is not important: Levius Castle (and same bigunok at the very bottom of the house) is important to Rosemary.
S***r –
In general, the norms went long, the seams are normal, the snake is flimsy it is necessary neatly.
E***v –
Fast. Recommend.