Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
20-50 Business days |
| Canada, Europe |
20-50 Business days |
| Australia, New Zealand |
20-50 Business days |
| Central & South America |
20-50 Business days |
| Asia |
15-30 Business days |
| Africa |
20-50 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of modeisland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***s –
Good product, fast delivery Totally satisfied with the product.
M***h –
Objednal som v stredu, prišlo v pondelok with Čiech, rychlovka, saje perfektne but hubica so štetinkami SA pretáča, them for dajakom otočnom patente. Ďalšia VEC, prišlo prasknuté so očakávam časom komplikácie. Inak SA ľahko čistí, vysával som kamienky and V pohide
R***a –
It looks good, I have to try it
N***A –
Delivery is very fast within a week. The goods came in a very crumpled and torn box. There are all brushes, tubes, USB wire as in the description. Also there are some other scrap parts, did not find where they flew away. The adapter took from the phone, but it would be better. The vacuum cleaner came completely discharged. Charged for 12 hours. Charging was enough only to vacuum half the car cabin. This is very little. The power of course is not what is indicated in the description, much less. Well, think for yourself, decide to have or not to have.
F***y –
Excellent commodity packaging is very excellent speed in access
F***d –
Super fast delivery (5 days) and top quality. All about good and safe packed
S*** –
All as described! Very good vacuum cleaner!
I***n –
The vacuum cleaner is good.The charging cable has a LED indicating when charging is ready
V***h –
53 days. The Middle. Packing’s gone. The factory box is just in the Forgive package. Ale doihalo all reception. Pratsuya. The battery of the bull is Rose.
A***y –
Товар соответствует описанию.
I***v –
Hoover working well. Charging time is long. Happy with product.
P***o –
Per ora funziona bene. Quando è in ricarica la spia è rossa ma diventa verde a carica ultimata. Aspira bene ed è fornito di prolunghe ed accessori spazzolino e becco contenute in un sacchettino nero di tessuto non tessuto , avendo lo stesso diametro di altro aspirapolvere posso utilizzare il doppio tubo e aspirare tranquillamente gli angoli del soffitto.Per aprirlo basta premere i tasti rossi laterali il filtro si estrae e si può pulire agilmente. Per svuotarlo basta roteare il coperchietto circolare.
L***i –
All OK. Fast shipment, thank you
1***r –
Long charge. Power is enough for small hard-to-reach places.
V***N –
Recommend! Practical and simple use, USB recharge (not included adapter lighter) have a SUV and the first cleaning not gave for all the car and the battery over, but really was very dirty. To use more frequent and fast believe meets the need, is not noisy but also is not super powerful, to land and poeria car ok, household not believe be recommended. Came with pipe and hose extension two heads (thin and brush) plus bag for storage. Satisfied with the product.
A***n –
good vacuum cleaner, works fine, thanks
F***e –
Attention la puissance d’aspiration annoncée n’est pas du tout la même en vrai , c’est bien moins puissant
K***k –
Thank you very much