We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
20-50 Business days
Canada, Europe
20-50 Business days
Australia, New Zealand
20-50 Business days
Central & South America
20-50 Business days
Asia
15-30 Business days
Africa
20-50 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of modeisland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 12 customer ratings
12 reviews
100% of buyers enjoyed this product!
5 stars
( 12 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
L***a –
Cool backpack, leather. The deputy is very soft and pleasant in feel. The lining firmware also looks reliable. The seams are even. No smell. I liked it.
Rated 5 out of 5
A***a –
The backpack is cute, in sunlight lighter than in the picture-pale purple. The material is soft, pleasant. The size of the backpack is small, this is a walking option. The lock on the front side is a cheat.
Rated 5 out of 5
Customer –
Very satisfied with the purchase! The quality is excellent, there is no smell, the backpack was well packed. Color, indeed, is a bomb! Not for nothing, they praised everything. All the seams are neat, the locks work, very roomy, although I doubted the size. The track was tracked and delivery fast, despite the new year holidays))) and yes… Also put the rubber as a gift)))
Rated 5 out of 5
N***n –
Товаром очень довольна, все так как на фото, маме очень понравилось,
Rated 5 out of 5
M***Z –
Idéntica a lo ofrecido… Llegó en perfectas condiciones y muy rápido…
Rated 5 out of 5
S***a –
Thank you. I’m very happy. The backpack is very beautiful. It has many pockets. It is very convenient .. It looks very expensive and high quality
Rated 5 out of 5
L***a –
Packed well, as a gift put also Rubber. looks great, roomy, inside there are three pockets, two on the lock, and on the second side of the picture.
Rated 5 out of 5
D***e –
Superinė! viskas atitinka aprašymą,spalva Tokia starch tamsi Kaip IR reklamuoja, Oda dirbtinė, BET Labai minkšta IR miela. Labai kokybiškai pasiūta,vienu žodžiu rekomenduoju!
Rated 5 out of 5
A***a –
Everything is fine, beautiful, sewing dipped, thanks for the gift
Rated 5 out of 5
M***a –
A wonderful backpack is an excellent color, high-quality sewing, very soft material, no smell. Roomy, although outside it seems small.
Rated 5 out of 5
E***s –
It’s beautiful, like in the picture. It doesn’t smell like I ‘ve read in other comments. It is of good quality and soft to the touch. And it has arrived fast and very well packed.
Rated 5 out of 5
C***a –
Shipping in two weeks to Tenerife. Touch very Nice, very wide and with quite a few pockets. Very happy with my purchase
L***a –
Cool backpack, leather. The deputy is very soft and pleasant in feel. The lining firmware also looks reliable. The seams are even. No smell. I liked it.
A***a –
The backpack is cute, in sunlight lighter than in the picture-pale purple. The material is soft, pleasant. The size of the backpack is small, this is a walking option. The lock on the front side is a cheat.
Customer –
Very satisfied with the purchase! The quality is excellent, there is no smell, the backpack was well packed. Color, indeed, is a bomb! Not for nothing, they praised everything. All the seams are neat, the locks work, very roomy, although I doubted the size. The track was tracked and delivery fast, despite the new year holidays))) and yes… Also put the rubber as a gift)))
N***n –
Товаром очень довольна, все так как на фото, маме очень понравилось,
M***Z –
Idéntica a lo ofrecido… Llegó en perfectas condiciones y muy rápido…
S***a –
Thank you. I’m very happy. The backpack is very beautiful. It has many pockets. It is very convenient .. It looks very expensive and high quality
L***a –
Packed well, as a gift put also Rubber. looks great, roomy, inside there are three pockets, two on the lock, and on the second side of the picture.
D***e –
Superinė! viskas atitinka aprašymą,spalva Tokia starch tamsi Kaip IR reklamuoja, Oda dirbtinė, BET Labai minkšta IR miela. Labai kokybiškai pasiūta,vienu žodžiu rekomenduoju!
A***a –
Everything is fine, beautiful, sewing dipped, thanks for the gift
M***a –
A wonderful backpack is an excellent color, high-quality sewing, very soft material, no smell. Roomy, although outside it seems small.
E***s –
It’s beautiful, like in the picture. It doesn’t smell like I ‘ve read in other comments. It is of good quality and soft to the touch. And it has arrived fast and very well packed.
C***a –
Shipping in two weeks to Tenerife. Touch very Nice, very wide and with quite a few pockets. Very happy with my purchase