Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
20-50 Business days |
Canada, Europe |
20-50 Business days |
Australia, New Zealand |
20-50 Business days |
Central & South America |
20-50 Business days |
Asia |
15-30 Business days |
Africa |
20-50 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of modeisland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***h –
It turned out very well, it is worth taking, delivery to Novosibirsk 16 days.
A***v –
приехало целое. полтора месяца.
Customer –
Everything is wonderful! The door is good. Order arrived very fast-12 days!
A***y –
Everything is fine, bought for 1060 rubles. Got the Whole, took Max size for the cat and apparently correctly done, did not seem too big, that’s it. Fitted under the thickness of the door, screwed on the screws included in the kit. The installation took an hour and a half.
M***z –
Aún lo he puesto, pero se ve muy bien. Estaba deseando que llegara! Seguro que cabe hasta mi gato de acogida más grande! Estoy contenta. Si no digo nada en contra, es que esta todo perfecto.
Customer –
The product is excellent, bought to replace the old door. Thank you. Perhaps the fastest delivery that was (14 days). A new door came in to the Cats.
N***a –
Delivery for a week in Pyaterochka, the size corresponds, externally everything is whole. Not yet installed.
V***h –
все хорошо, дошло целое, кот привыкает, дошло быстро
S***s –
It came quickly I will put a photo to add to the look of the Hood cat will climb the chewing
Customer –
Quality-Super! Dense plastic. Everything is perfect. Recommend.
N***n –
Everything is very good, why did not have any idea for our cat to do this before. Thank you
S***v –
Пока не устанавливал. Котейка помогла в распаковке. По периметру дверцы между дверцей и рамкой остаëтся щель около миллиметра
E***a –
Chic thing))) recommended!!! Thanks!!!
A***y –
Very useful door! The cat had a favorite activity to attract attention, she then asked for a toilet then back, especially it delivered in the morning)) now she has her own door, which she has been not been I’m good for her, too. The door itself is chic quality, came quickly. From buying only positive emotions!!
S***v –
Все отлично. Пришло быстро. Устанавливается просто, главное уметь с лобзиком обращаться. Взял любимую игрушку кота и буквально за несколько минут он научился ходить в эту дверцу. Первые день-два тренировали ещё на всякий случай.
K***h –
Advise! I stood at the door instead of glass like poured! Kkcat was not used immediately, taught!
A***v –
The goods came quickly. No complaints. The quality of the door is good. Plastic is thick. In general, I recommend.
V***a –
Everything is fine, I’ll put it, I’ll send a photo, thank you very much.
S***a –
Super fast. Tired in 1,5 hours. Nice Door. Dachshund and cats pass well.
N***h –
Отлично! Очень быстрая доставка, упаковано аккуратно, для довольно крупного чихуа подошло идеально!
A***v –
All as in the description, the door is good, today I will install. The parcel of savings logistics came.