We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
20-50 Business days
Canada, Europe
20-50 Business days
Australia, New Zealand
20-50 Business days
Central & South America
20-50 Business days
Asia
15-30 Business days
Africa
20-50 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of modeisland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 11 customer ratings
11 reviews
100% of buyers enjoyed this product!
5 stars
( 11 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
I***s –
Perfect sound but shipment was a bit delayed due to COVID-19
Rated 5 out of 5
O***n –
It went to the province in a week, IML. I took it for a gift. The packaging is reliable, nothing is broken. Recommend.
Rated 5 out of 5
Customer –
The column is good, the bass is not deep, but listening to music is quite like, we drove by car on the road from the gravel and the broken in the car with the windows open and the broken panel and the music was very well heard .. Batteries last very long .. For example, three hours on the music was through the Bluetooth at full volume and sat by 40 percent total, I use it for the second day without charging on an ongoing basis) It also looks beautiful, it has two dynamics located on one side. Heavy such a column, purchase is satisfied.
Rated 5 out of 5
P***a –
Благодарю, это просто у меня нет слов описать свои эмоции , я ее только оплатила можно сказать как мне сдэка через несколько дней звонят и договариваются о доставке вручения дома курьером , я охренела от Такой подачи , и вечером же ее и получила, открываю а там ТАДАММММ это волшебная колонка открываю включаю, а она уже заряжена что редко встретишь, она отличного качества, качественного матерьяла да еще и звук просто бомба , это невероятно да еще и за такие то финансы я бы еще взяла однозначно рекомендую данный магазин благодарю вас за проделанный труд процветайте благополучия и изобилия чмоки чмоки в обе щеки
Rated 5 out of 5
M***h –
Thank you all quickly quickly, I like, I took it because at EAS where we live does not catch the radio, and through the computer is quite convenient Yes, and the music in the kitchen is better than gooovyat
Rated 5 out of 5
M***s –
Entrega muito rápida, uns 25 dias corridos, não fui taxado, o som é excelente e muito alto, por ter conector P2 pode ser utilizada como auxiliar pra outros aparelhos, estou super satisfeito
Rated 5 out of 5
A***a –
звук чистый, глубокий, басы есть, сабик работает замечательно, достаточно объемно. колонка работает стабильно. соединяется легко и сигнал держит хорошо. понравилась сенсорная панель- удобная.курьерская доставка.5++++++
Rated 5 out of 5
D***N –
работает
Rated 5 out of 5
R***r –
Great device, loud and clear. Highly recommend. Box came a little wrinkled but know that the fault is Postal.
Rated 5 out of 5
I***O –
Perfect! Great sound, very satisfied. Fast delivery, very well packed. My recommendation.
Rated 5 out of 5
D***a –
The column is very satisfied. The sound is good, clean. There are bass. At full volume of distortion of sound, there is no nap. Took for a laptop.
I***s –
Perfect sound but shipment was a bit delayed due to COVID-19
O***n –
It went to the province in a week, IML. I took it for a gift. The packaging is reliable, nothing is broken. Recommend.
Customer –
The column is good, the bass is not deep, but listening to music is quite like, we drove by car on the road from the gravel and the broken in the car with the windows open and the broken panel and the music was very well heard .. Batteries last very long .. For example, three hours on the music was through the Bluetooth at full volume and sat by 40 percent total, I use it for the second day without charging on an ongoing basis) It also looks beautiful, it has two dynamics located on one side. Heavy such a column, purchase is satisfied.
P***a –
Благодарю, это просто у меня нет слов описать свои эмоции , я ее только оплатила можно сказать как мне сдэка через несколько дней звонят и договариваются о доставке вручения дома курьером , я охренела от Такой подачи , и вечером же ее и получила, открываю а там ТАДАММММ это волшебная колонка открываю включаю, а она уже заряжена что редко встретишь, она отличного качества, качественного матерьяла да еще и звук просто бомба , это невероятно да еще и за такие то финансы я бы еще взяла однозначно рекомендую данный магазин благодарю вас за проделанный труд процветайте благополучия и изобилия чмоки чмоки в обе щеки
M***h –
Thank you all quickly quickly, I like, I took it because at EAS where we live does not catch the radio, and through the computer is quite convenient Yes, and the music in the kitchen is better than gooovyat
M***s –
Entrega muito rápida, uns 25 dias corridos, não fui taxado, o som é excelente e muito alto, por ter conector P2 pode ser utilizada como auxiliar pra outros aparelhos, estou super satisfeito
A***a –
звук чистый, глубокий, басы есть, сабик работает замечательно, достаточно объемно. колонка работает стабильно. соединяется легко и сигнал держит хорошо. понравилась сенсорная панель- удобная.курьерская доставка.5++++++
D***N –
работает
R***r –
Great device, loud and clear. Highly recommend. Box came a little wrinkled but know that the fault is Postal.
I***O –
Perfect! Great sound, very satisfied. Fast delivery, very well packed. My recommendation.
D***a –
The column is very satisfied. The sound is good, clean. There are bass. At full volume of distortion of sound, there is no nap. Took for a laptop.