Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
20-50 Business days |
Canada, Europe |
20-50 Business days |
Australia, New Zealand |
20-50 Business days |
Central & South America |
20-50 Business days |
Asia |
15-30 Business days |
Africa |
20-50 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of modeisland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***. –
Il prodotto e arrivato in breve tempo tutto funziona come descritto, non testato su iPad perché non possiedo la versione nuova, ma adatto come soluzione al MacBook Pro
S***r –
Excellent. Works like a charm and a perfect fit. Highly recommended
S***H –
Amazing. Everything works perfect! HDMI Is a really good quality! The color is exactly the same as my IPAD air 4 space gray. Extra cushions provided to fill up space behind the Connector, for a firm grip! Expectations are fulfilled! Thank you so much 🙂
Customer –
Item fits nicely on my Samsung Galaxy Tab 7 Plus. It comes with 2 additional pads to cater for different laptop or tablet screen thickness. Love the product. Very nice!
A***a –
Very fast shipping. Delivery to the door. Everything as described so far so good. When charged through usb-c port the hub is getting quite warm after 20 or 30 mins of work. So I don’t think I will be using this port simultaneously with charging. The audio jack works fine. I still haven’t checked the usb-A port and hdmi. I will see if it holds up)
T***g –
Normally operating well Busin. Shipping is 9th in Post Office parcel as well-received. Tested by Bonnie HDMI output normal and screen monitor come with me while charging at the same time well Busin. Black pad like necklaces month day giving thickness varies for each. Use the iPad in the living as if there is the non-stick only back gaps have little rocking Street is data gaps the mesh romper is required. Not least unit is not in use. Shortcomings were case more thick cotton peeled and connection must be… Low like some thick collar writing person test is fit four. But the product is very good. Highly recommended.
S***g –
One end for iPad Air USB standard but of course with rubber packing for perfect fit no. (as the iPad Pro all can wear) but thin magnetic Pandora children must be fully fixed is well it will be. USB recognition rate may be different going to write just terrific. Very satisfied.
R***r –
It came quickly everything corresponds to very satisfied
L***n –
It works perfect! You can connect a mouse to facilitate work in Excel sheets
S***a –
The goods excellent والماركة known بخامتها and quality
D***z –
Excellent product, what I was looking for!
C***n –
I LOVE it. It came in a month to Canada and considering the pandemic that’s going on, that’s a solid time frame. The hub works & I love that there’s a switch. You receive two “magnets” (thin and thick) to ensure your hub doesn’t fall when you attach it to the edge of your device. For my iPad Pro 11” (2018), the hub stayed intact with the thin magnet. For my Asus laptop, the monitor had a thin ass bezel but not too thin for the thick magnet so I just have to not attach it to the edge but that’s all good.
N***n –
It is actually for Ipad Pro so they gave like pads for Macbook Pro so that it can fit well. I’m using the pad for “Ipad Pro Without Case” cause it fits well with my Macbook Pro with its casing. Otherwise, it wont fit well and has a gap (refer to photos). It has a on and off toggle so if you permanently put it on your device it won’t get hot. Although i used it for 5 mins and was abit hot. Shipping was fast. Took a week to Singapore. Overall, it’s a very very very convenient product for apple users!
Customer –
Delivery took only 5d to Korea. Works nicely on Android tablet PC-galaxy book 10.6. Satisfied.
M***z –
Perfect, works very well and wine very fast
S***s –
Good Quality fast delivery
C***r –
Excellent product. However, I bought for Huawei mate pro and the connector and corner are not left in the same corner. It comes with three very good quality magnetic gummies. Highly recommended. I hope it fits any computer.